Integrated Service Management (ISM) Foundation - Including Exam
A successful collaborative team has one goal, language and basic way of working. The ISM Foundation training provides the basic knowledge needed for this.
The language spoken in IT departments has traditionally been shaped by ITIL and increasingly by DevOps. In the ISM Foundation training, the extensive ITIL knowledge including 34 practices is compactly bundled into the 7 basic processes that occur in every IT department. This focus puts the emphasis on those topics and practical concepts that are used on a daily basis. The core of modern service management is addressed in a logical context such as the processes, Customer Value, DevOps, etc and provided with practical tips and tricks by trainers with extensive practical experience. With down-to-earth explanations, participants will gain insight into the coherence of the IT department's work and learn one framework of concepts and language. ISM is the basis for the application of ITIL and DevOps, is limited to the core of IT Service Management and is therefore the practical alternative.
This training provides the knowledge for the optional offcial exam: Certified ISM Foundation (CISMF).
1 Kurser fundet
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 07-08 november, 2024
- Lokation Virtual
- Sprog: engelsk
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